Shipping policy

Shipping policy

We aim to make the shipping process as smooth and hassle-free as possible. Below are the details of our shipping policy.

Processing Time

All orders are processed within 1-3 business days. Orders are not processed on weekends or holidays.

If we experience a high volume of orders or are faced with unforeseen delays, it may take an extra few days to process your order. We will notify you of any significant delays.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the weight/size of the items ordered.

Shipping Issues

If there are any issues with your shipment, such as damaged or lost goods, please contact us immediately at party@hellowballoons.co.za. We will assist you in resolving the issue as quickly as possible.